healthcare IT support

When Your IT Fails, You Need Solutions that Get You Back Up in Seconds.

Our healthcare IT support teams work directly with medical practices and hospitals to keep your systems running 24/7. When things are running smoothly, we work to optimize your performance, letting you focus on managing your facility and delivering exceptional care.

360 Healthcare IT Support includes:

  • Under Two Hour response time
  • Unlimited issue response
  • Guaranteed service level agreements with compensation for downtime
  • Active monitoring and ongoing maintenance behind the scenes
  • Proactive IT assessments and strategic  IT roadmapping
  • Bi-weekly and monthly reporting of key performance metrics and goals
  • Onsite visits if needed to resolve issues
  • Multi-channel communication options for support
  • 24/7 access to trained healthcare IT experts
  • Available full-time onsite support
  • Simple and predictable pricing formulas
  • Regular annual onsites for proactive long term IT enhancements
Healthcare IT Support from 360

360 has been providing industry-leading healthcare IT solutions for years. We know your focus is on giving your patients the best possible care, rather than worrying about the intricacies of running an IT department. Let us focus on maintaining and improving the technology you need, so you can get back to providing the high quality of care your patients expect.

What Sets 360 Apart?

  • We continually optimize your IT over time.
    • Up to 60% reduction in IT failures after 4 months with 360
  • Global data centers for cloud system redundancy
    • Sub-minute RTO and RPO
  • Comprehensive compliance protocols across our IT infrastructure
    • Fully compliant with HIPAA, ISO 9001, ISO 27001, PCI DSS Certified and CMMi Level 3 Accredited
  • US-based healthcare IT support and consulting teams
  • Purpose built cloud for EMR

Why You Should Outsource Your Healthcare IT Support

Your patients depend on 100% uptime. With cloud computing, e-Health, and EHR increasingly prevalent, an IT outage could cripple your physician’s ability to deliver services.

When critical IT systems are down, your HCPs may be facing patients without the resources to deliver care, and your practice may face lawsuits depending on the degree of service disruption.  

Augment your Internal IT Teams

Maintaining an acceptable uptime (greater than 99.5%) requires you to retain an overcapacity of IT staffing resources, which is expensive and inefficient – driving up your care delivery costs.

Our 360EHR package allows you to offload break-fix, maintenance, and system optimizations. We become your partners, allowing your IT teams to call on us for any issues or inquiries. Meanwhile, 360 engineers will monitor your systems, and perform periodic onsite visits to augment performance over time, allowing your internal teams to focus on internal strategic projects.

Focus Purely on the Care Flow

If you’re struggling to retain excellent IT staff, let 360 take the wheel. Our  service package includes a full time team of onsite 360 engineers who will deliver total white-glove managed IT and vCIO services.

We will take care of everything, so you and your teams can cross IT issues off the checklist.

Full Visibility into your IT Roadmap

IT maturity is a strategic process that involves coordinating people, processes, and technology. You need a dedicated CIO or IT Manager, and strategic foresight into healthcare IT outcomes.

360 conducts a proactive IT assessment for all of our hospital and practice clients, and we map out the path to IT maturity that best suits your current use, and future strategic direction.

360 gives you clarity and direction for your long term healthcare IT strategy.

Our Medical IT Support Services

Healthcare IT isn’t a one-size fits all solution. At 360, we offer tailored service structures that help you pick the best possible SLA for your current and future IT needs. Combine that with our industry leading HIPAA compliant solutions, tier 5 platinum certified data centers, escalated helpdesk support, and 24/7 support services with guaranteed service levels – and you can see why healthcare providers across the USA trust 360.